ABOUT US

WHO WE ARE


Norkru Multiservices is a family-owned, full-service business that provides Commercial Cleaning & Janitorial Services throughout the Greater Vancouver Area.

Its founders, Noelle Kjaer & Lisandro Diaz, worked for many years in the Argentinian hospitality and healthcare industry, allowing them to become fully aware of the risk to which people are exposed when they spend time in a place that does not comply with hygiene and cleanliness standards.

When they arrived in Vancouver, BC, in 2019, both worked for different companies in the Cleaning Industry. Unable to believe the lack of professionalism and negligence of those companies, they quit their jobs and founded norkru multiservices to provide the quality of service that people looking for professionals cleaners deserve.
 

Nowadays, you can still see both actively working on growing their business, listening to customers' needs, assisting employees, providing on-site support and most importantly, providing our community with more sustainable and healthy environments.

OUR VALUES AND BEHAVIORS

OUR VALUES

BEHAVIORS THAT UPHOLD OUR VALUES

INTEGRITY

We treat everyone with respect and dignity, honour our commitments and do our best for our customers and employees.

We are committed to continuously improving what we do because we want to provide our customers with the best service. We consider the concern and needs of others.

We give positive feedback as a norm and constructively challenge unacceptable behaviour.

We’re open about our actions and the decisions we make, working transparently and as one team with customers and employees.

We make processes as simple as possible without compromising efficiency.

We avoid jargon and make sure we are understood.

We are clear about what our goals are and help others to achieve their goals.

SIMPLICITY

We make it easy for the people we serve and our team who work here to achieve their goals.

SUPPORTIVE

We always show empathy and support those who need our time.

We make sure people feel we have time for them when they need it.

We listen and act upon what people have to say.

We communicate with compassion, kindness and respect.

TEAMWORK

We strengthen ties between all our members so they can work better as a team.

We reward those who are thorough, driven and committed to the work we do.

We promote an open communication style, friendly co-workers, team-oriented environment.

We encourage new ideas from every employee and embrace creative problem-solvers.

TRUE PROS

Our customers can rest assured that our crew of cleaning professionals were thoughtfully trained in at least the following areas:

SAFETY

> Emergency Preparedness

> First Aid

> Workplace Hazards

> Chemicals handling

> Use of PPE

 PROCEDURES

> Plan an efficient routine

> Avoid cross-contamination

> How to properly sanitize and disinfect and why we do it

> Daily assessment of the workplace

CUSTOMER RELATIONS

> How to deliver exceptional customer service

> Problem-solving

 

SUPERVISORY TEAM

Supervisors play a vital role in our organization.

ROL & RESPONSIBILITIES

> Planning, scheduling and advanced software usage
> Performing quality control inspections and setting corrective measures
> Communication with customers and management
> Training and mentoring janitors

> Evaluate employees performance
> Inspect if equipment and tools on sites are in optimal working condition

LEADERSHIP & PERSONAL DEVELOPMENT TRAINING

> Increase confidence and communication
> How to inspire others to improve their own performance
> Handle employee issues with greater ease

> Make better use of time and achieve goals faster

 

OUR JANITORS' CLOSET

EQUIPMENT

Each piece of our equipment has been selected because it meets these qualities: safe, comfortable, cost-effective and innovative.

SOFTWARE

Our janitorial software allows us to ease communication, track quality, boost operations, involve customers in the process, and keep us improving to meet customers' expectations.

SUPPLIES

When it is our choice, we opt for responsible products, not harmful to the environment and safe for living beings. We support sustainability, and we are committed to creating safer and healthier environments starting from our closet.

 

COMMERCIAL CLEANING & JANITORIAL SERVICES

INDUSTRIES

Health & Wellness

Educational Centre

CONTACT

WHAT OUR CLIENTS SAY

After comparing 7 companies, we are thrilled to have chosen Norkru. We have offices, warehouses, specialty production spaces, kitchenettes, common rooms, stairs and windows, and all of our areas were dramatically improved. Their price is incredible for the quality of work their team provides. It's so nice to know the health of our staff is being taken care of. Walked into the office today and noticing immediately how different it feels to be in a pristine working space. The attention to detail even in hard to reach corners and high up by the ceilings is incredible. Our worksite wouldn't be the same without y'all.

Stephanie P. -  Google Review

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