WHO WE ARE
Norkru Multiservices is a minority-led, family-owned, full-service cleaning business that helps Property and Facility Managers throughout the Greater Vancouver Area with all their cleaning and maintenance needs. Our areas of expertise are Building Maintenance, Janitorial Services and Post-Construction Cleaning.
Norkru founders, Noelle Kjaer & Lisandro Diaz, worked for over six years in the Argentinian hospitality and healthcare industry, allowing them to become fully aware of the risk to which people are exposed when spending time in a building that does not comply with hygiene and cleanliness standards.
When Noelle and Lisandro arrived in Vancouver, BC, in 2019, both worked for different cleaning companies. Unable to believe the lack of professionalism and negligence of those companies to follow healthy cleaning practices, they quit their jobs and founded Norkru Multiservices to provide the consistent, high quality service that people looking for professional commercial cleaning services deserve.
Nowadays, you can still see both actively working on growing their family business, listening to customers' needs, assisting employees, providing on-site support and most importantly, providing our community with more sustainable, clean, safe, healthy and attractive environments.
OUR VALUES AND BEHAVIORS
BEHAVIORS THAT UPHOLD OUR VALUES
We treat everyone with respect and dignity, honour our commitments and do our best for our customers and employees.
We are committed to continuously improving what we do because we want to provide our customers with the best service. We consider the concern and needs of others.
We give positive feedback as a norm and constructively challenge unacceptable behaviour.
We’re open about our actions and the decisions we make, working transparently and as one team with customers and employees.
We make processes as simple as possible without compromising efficiency.
We avoid jargon and make sure we are understood.
We are clear about what our goals are and help others to achieve their goals.
We make it easy for the people we serve and our team who work here to achieve their goals.
We always show empathy and support those who need our time.
We make sure people feel we have time for them when they need it.
We listen and act upon what people have to say.
We communicate with compassion, kindness and respect.
We strengthen ties between all our members so they can work better as a team.
We reward those who are thorough, driven and committed to the work we do.
We promote an open communication style, friendly co-workers, team-oriented environment.
We encourage new ideas from every employee and embrace creative problem-solvers.
Our customers can rest assured that our crew of cleaning professionals were thoughtfully trained in at least the following areas:
> Emergency Preparedness
> First Aid
> Workplace Hazards
> Chemicals handling
> Use of PPE
> Plan an efficient routine
> Avoid cross-contamination
> How to properly sanitize and disinfect and why we do it
> Daily assessment of the workplace
> How to deliver exceptional customer service
Supervisors play a vital role in our organization.
ROL & RESPONSIBILITIES
> Planning, scheduling and advanced software usage
> Performing quality control inspections and setting corrective measures
> Communication with customers and management
> Training and mentoring janitors
> Evaluate employees performance
> Inspect if equipment and tools on sites are in optimal working condition
LEADERSHIP & PERSONAL DEVELOPMENT TRAINING
> Increase confidence and communication
> How to inspire others to improve their own performance
> Handle employee issues with greater ease
> Make better use of time and achieve goals faster
OUR JANITORS' CLOSET
Each piece of our equipment has been selected because it meets these qualities: safe, comfortable, cost-effective and innovative.
Our janitorial software allows us to ease communication, track quality, boost operations, involve customers in the process, and keep us improving to meet customers' expectations.
When it is our choice, we opt for responsible products, not harmful to the environment and safe for living beings. We support sustainability, and we are committed to creating safer and healthier environments starting from our closet.